For most recipients, issues opening a secure emails can be resolved by making a few small changes to your browser settings. For recipients in Chrome, Firefox, or Safari, you'll just need to make sure you're not using Private browsing and that cookies are enabled. Here's how to enable cookies in each of those browsers:
For users in Internet Explorer, there are a few more settings that can get in the way. Here are the settings that we recommend:
- Internet Options > Privacy > Advanced: Accept cookies from both first- and third-party sites.
- Internet Options > Security > Set to "Medium-High" or lower.
- Compatibility View settings > Ensure Virtru is not on this list, and the box next to "Use Microsoft compatibility lists" is unchecked.
- Internet Options > Security > Trusted Sites > Sites > Add https://*.virtru.com
Some Internet Explorer Users will need to make these additional changes:
- Internet Options > Privacy > Advanced: Always allow session cookies.
- Internet Options > Advanced > Security > Uncheck "Do not save encrypted pages to disk."
- Internet Options > General > Uncheck "Delete Browsing History on Exit."
- Internet Options > Security > Trusted Sites > Custom level... > Miscellaneous > Access Data Sources Across Domains > Disable
Please note, Virtru now also offers a “cookie-less” verification pathway that does not require you to make these changes if don't have the desire or permission to do so. Instead, we can detect that cookies and local storage have been disabled in the browser and send a verification code via email. This code, once received, simply needs to be pasted into the proper field in the you browser in order to grant access. If you are having trouble entering all 8 digits, please check to make sure there is not a space in front of the code in the entry box.
If you have a firewall in place that’s restricting access, they’ll need to whitelist the endpoints found here.